WITHDRAWAL FROM THE PURCHASE CONTRACT

1. The Buyer acknowledges that pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a purchase contract for the supply of goods that have been modified according to the Buyer’s wishes or for the Buyer’s personal use.

2. Unless the case referred to in paragraph 1 of this Article or another case where withdrawal from the purchase contract is not permitted applies, the Buyer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the purchase contract within fourteen (14) days from the receipt of the goods.

If the subject of the purchase contract consists of several types of goods or delivery of several parts, this period shall run from the date of receipt of the last delivery of goods.

The withdrawal notice must be sent to the Seller within the above-mentioned period. The Buyer may use the e-mail address shop@ruckl.com and include the following text:

“I hereby give notice that I withdraw from the contract for the purchase of the following goods: ……, order number ……. ”

Withdrawal may also be sent by post to the Seller’s registered office or to the Seller’s electronic address specified in Article 12 of the Terms and Conditions (hereinafter referred to as the “Seller’s electronic address”).

3. In the event of withdrawal pursuant to paragraph 2 of this Article, the purchase contract shall be cancelled from the beginning. The goods must be returned to the Seller within fourteen (14) days from the withdrawal.

The Buyer shall bear the costs associated with returning the goods to the Seller, even if the goods cannot be returned by regular postal service due to their nature.

4. The right of withdrawal pursuant to paragraph 2 of this Article shall not be understood as an option for free rental of goods.

The Buyer is obliged to return everything obtained under the purchase contract. If this is no longer possible (e.g., the goods have been destroyed or consumed), the Buyer shall provide monetary compensation equivalent to the value of what can no longer be returned.

If the returned goods are partially damaged, the Seller may claim compensation for damage. The Buyer shall also be liable for any decrease in the value of the goods resulting from handling the goods in a manner other than that necessary to become familiar with their nature, characteristics and functionality.

5. In the event of withdrawal pursuant to paragraph 2 of this Article, the Seller shall refund all payments received from the Buyer within fourteen (14) days from the withdrawal, using the same method of payment as was used by the Buyer.

If the Buyer provides bank account details in the withdrawal notice, the Seller shall refund the payment to the specified bank account.

The Seller is also entitled to refund the payment upon return of the goods or in another manner, provided the Buyer agrees and no additional costs arise. The Seller is not obliged to refund the payment before the Buyer returns the goods or proves that the goods have been sent back.

6. The Seller is entitled to unilaterally set off against the Buyer’s claim for a refund any claim for compensation for damage to the goods or any other claims against the Buyer, unless such set-off is excluded by law.

7. Until the Buyer takes possession of the goods, the Seller is entitled to withdraw from the purchase contract at any time for serious operational reasons (e.g., sudden unavailability of the requested goods). In such case, the Seller shall refund the purchase price to the Buyer without undue delay by bank transfer to the account specified by the Buyer.

8. If a gift is provided together with the goods, the gift agreement is concluded subject to a condition subsequent that, if the Buyer withdraws from the purchase contract pursuant to paragraph 2 of this Article, the gift agreement shall cease to be effective and the Buyer shall return the gift together with the goods.

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COMPLAINTS PROCEDURE

for customers of BMRC Group s.r.o.

Preamble

This Complaints Procedure sets out the rights and obligations of the customer and BMRC Group s.r.o. (hereinafter referred to as the “Seller”) in the event that, despite the Seller’s efforts to maintain the highest quality of goods and services, a justified reason for complaint arises.

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1. Basic Conditions of Complaints

1.1 The rights and obligations of the parties arising from liability for defects, including warranty liability, are governed by applicable legal regulations, in particular Sections 2113 et seq. and 2161 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).

If a defect becomes apparent within one year of receipt, the goods shall be deemed defective upon receipt unless the nature of the goods or defect excludes this.

1.2 If a defect occurs, the Seller aims to resolve it as quickly as possible.

1.3 A defect shall not be deemed to include changes caused by improper use or maintenance. Natural properties of glass shall not be considered defects.

1.4 Complaints shall be submitted at the Seller’s registered office.

1.5 The Seller shall decide on the complaint without undue delay.

1.6 The complaint, including removal of the defect, must be settled within 30 days unless otherwise agreed.

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2. Time Limits for Filing Complaints

2.1 The Customer must inspect the goods immediately upon receipt.

2.2 The warranty period is 24 months from receipt of the goods.

2.3 Rights arising from defects expire if not exercised within the warranty period.

2.4 Complaints must be filed without undue delay after discovery of the defect, no later than within the warranty period.

2.5 If repaired, the warranty period is extended by the duration of the complaint procedure.

2.6 If replaced, a new warranty period begins upon receipt of the new goods.

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3. Method of Handling Complaints

3.1 Substantial breach of contract

The Customer may request:

• free removal of the defect,

• delivery of new defect-free goods (or replacement of part),

• withdrawal from the contract if replacement is not possible,

• a reasonable discount.

3.2 Non-substantial breach

The Customer may request:

• free removal of the defect,

• a reasonable discount.

3.3 Until a discount or withdrawal is claimed, the Seller may remedy the defect by repair or replacement. If not remedied in time, the Customer may request a discount or withdraw.

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4. Complaints Related to Shipping

4.1 Shipping-related complaints must be addressed to:
BMRC Group s.r.o., Lánská 141, 267 05 Nižbor, Czech Republic.

4.2 Types of complaints:

• product quality defect,

• transport damage,

• lost shipment,

• other complaints.

(Procedural details continue as provided.)

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5. Prevention and Services

Proper selection, use and care are essential for product functionality. Products are not recommended for dishwasher use. Avoid contact with hard or sharp objects. Gold oxidation may be removed using polishing agents.

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6. Final Provisions

This Complaints Procedure is governed by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

Effective as of 29 March 2023.